Terms of service
KIVOZA TERMS AND CONDITIONS
Effective date: 31 July 2026
1. ABOUT KIVOZA
KIVOZA is a South African online store operated by Hannes Schlebus under the trading name KIVOZA. In these terms, “KIVOZA”, “we”, “us” and “our” refer to the operator of this store.
Customer support is available through our Contact page:
https://kivoza.myshopify.com/pages/contact
2. ACCEPTANCE OF THESE TERMS
By using this website or placing an order, you agree to these Terms and Conditions together with our Refunds, Returns and Cancellation Policy, Delivery Policy and Privacy Policy. If you do not agree, please do not place an order.
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.
3. PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to describe and display our products accurately. Screen colours, packaging and small cosmetic details may vary from the images without changing the product’s main functions or specifications.
The Jump X1 Pro is intended for compatible 12V vehicles and normal consumer use. Customers must read and follow the supplied instructions, warnings and operating limits before use. It is not intended for heavy industrial use.
4. PRICES AND PAYMENT
All prices are displayed in South African rand (ZAR). KIVOZA is not registered for VAT and does not add VAT to its prices.
The Jump X1 Pro selling price is the price displayed on the product page at the time an order is placed. Standard delivery within South Africa costs R90 per order unless a different promotion is clearly shown at checkout.
Payment is processed securely through the payment option shown at checkout. An order is only confirmed after payment has been successfully authorised.
We may correct an obvious pricing or website error before dispatch. If an affected order cannot be fulfilled at the correct price, we will contact the customer and provide a full refund if the order is cancelled.
5. ORDERS AND STOCK
Orders are subject to stock availability, successful payment and acceptance by KIVOZA. We may decline or cancel an order before dispatch if stock is unavailable, payment cannot be verified, delivery details are incomplete, fraud is suspected or an obvious listing error occurred.
If KIVOZA cancels a paid order, the amount due will be refunded to the original payment method.
6. DELIVERY
KIVOZA currently delivers only within South Africa. Standard delivery costs R90 and the estimated delivery time is 3–5 business days after successful payment confirmation. Express delivery is not offered.
Full delivery terms are available here:
https://kivoza.myshopify.com/policies/shipping-policy
7. CANCELLATIONS, RETURNS AND REFUNDS
Customers may request cancellation before dispatch. Once an order has been dispatched, it is handled under our return process.
Our complete Refunds, Returns and Cancellation Policy explains change-of-mind returns, incorrect or damaged deliveries, defective products, return delivery costs and refund timing:
https://kivoza.myshopify.com/policies/refund-policy
8. TWO-YEAR LIMITED SUPPLIER WARRANTY
The Jump X1 Pro includes a 24-month limited supplier warranty against confirmed defects in materials and workmanship from the original purchase date.
The warranty requires valid proof of purchase and intact product identification. It does not cover normal wear, misuse, impact or water damage, improper storage, unauthorised modification or repair, or use outside the supplied instructions and operating limits.
For supplier-warranty claims from month 7 to month 24, approved manufacturing defects are repaired or replaced after assessment. The customer pays the authorised inbound return courier and KIVOZA sends the approved repaired or replacement unit back to the customer.
This additional supplier warranty does not remove any customer remedy that cannot validly be excluded.
9. SAFE AND RESPONSIBLE USE
Customers are responsible for checking vehicle compatibility, tyre condition and the condition of the Jump X1 Pro before use. Do not use the product on visibly damaged batteries or tyres, in standing water, or contrary to the supplied instructions.
KIVOZA is not responsible for loss or damage caused by misuse, incorrect connection, unauthorised modification, failure to follow the instructions or use outside the product’s stated purpose, except where responsibility cannot validly be excluded.
10. WEBSITE USE AND INTELLECTUAL PROPERTY
The KIVOZA name, branding, website design, text and original media may not be copied, republished or used commercially without written permission. Customers may use the website only for lawful personal shopping and product-support purposes.
11. WEBSITE AVAILABILITY
We aim to keep the website and checkout available and accurate but cannot guarantee uninterrupted access. We may update product information, pricing, policies or website features when reasonably necessary. A change will not alter an order already accepted unless the customer agrees or the change is required to correct an obvious error.
12. PRIVACY
Customer information is handled according to the Privacy Policy published in the footer and at checkout. Payment details are processed by the selected payment provider and are not stored by KIVOZA as full card details.
13. GENERAL
These Terms and Conditions are governed by the laws applicable in South Africa. If any part of these terms is found unenforceable, the remaining terms continue to apply.
14. CONTACT
Questions about an order, product, return, warranty or these terms must be sent through the KIVOZA Contact page:
https://kivoza.myshopify.com/pages/contact